Privacy Policy

Last updated: 29/04/26

1. Who We Are

The Performance Drive (“we”, “us”, “our”) is a provider of physiotherapy, performance assessment, and athletic development services.

We are registered with the Information Commissioner’s Office (ICO) and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Data Controller:

The Performance Drive
4 Marble Hall
Nightingale Road
Derby
DE24 8BF

Email: admin@theperformancedrive.com

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Information:

Name
Email address
Phone number
Date of birth
Gender
Address (if required)

Health & Performance Data (Special Category Data)

Injury history
Medical information relevant to treatment
Performance testing data (e.g. strength, force, movement metrics)
Rehabilitation progress and notes

Technical Data

Website usage data (via cookies/analytics)
IP address

3. How We Collect Your Data

We collect data through:

Online booking forms (e.g. Cliniko)
Website contact forms
In-person assessments
Testing systems (e.g. VALD, performance devices)
Email or direct communication

4. How We Use Your Data

We use your data to:

Provide assessment, treatment, and performance services
Develop and manage your rehabilitation or training pathway
Communicate with you regarding appointments and services
Maintain clinical records
Improve our services and systems

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to deliver services you have requested
Legitimate interests – to operate and improve our services
Consent – for processing health and performance data (special category data)

6. Health Data (Special Category Data)

Health and performance data is treated as sensitive personal data.

We only process this data:

With your explicit consent
Where necessary for the provision of healthcare and performance services

7. Data Sharing

We do not sell your data

We may share your data with trusted third parties where necessary, including:

Booking and practice management systems (e.g. Cliniko)
Performance testing platforms (e.g. VALD)
Secure data storage providers
Coaches or relevant professionals (only with your consent)

All third parties are required to handle your data securely and in compliance with GDPR.

8. Data Storage & Security

Your data is stored securely using appropriate technical and organisational measures, including:

Secure cloud-based systems
Password-protected access
Role-based data access

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

9. Data Retention

We retain personal and clinical data only as long as necessary, including:

Clinical records: typically retained for 8 years (or longer if legally required)
General enquiries: retained for a limited period

10. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact us at: admin@theperformancedrive.com

11. Website Use & Analytics

We may collect information about how you use our website, including:

Pages visited
Time spent on pages
Device and browser type
IP address

This data is collected to:

improve website performance
understand user behaviour
optimise our services

We may use analytics tools (e.g. Google Analytics) to collect this data.

This information is anonymised where possible and does not directly identify you.

12. Cookies

Our website uses cookies to improve user experience and analyse traffic.

Cookies are small files stored on your device that help us understand how the site is used.

You can:

accept or reject cookies via your browser settings
delete cookies at any time

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact

If you have any questions about this policy or your data, please contact:

admin@theperformancedrive.com